Frequently Asked Questions

What is your credit Policy?

For net terms, contact [email protected] for an application.  

-Verifying credit can take up to 2 weeks.  Please allow sufficient time to complete this process before your order is scheduled.  We will establish a reasonable limit based on your credit needs, your history with us, and references provided.  We are not responsible for references who fail to respond to our credit inquiries.

-Your first order with us is always 50% prepay with Net 30 balance.

-We extend net terms of Net 30 days from the date of shipment to customers who have completed the credit application form and have a record of timely payment history.

-We may revoke credit without notice if accounts become delinquent or substantially overdue.

-Accounts inactive for 2 years will revert to Prepay and will need to fill out a new credit applications. 

-Overdue accounts are subject to a service charge on the unpaid balance at the rate of 1.5% monthly (an 18% annual percentage rate).


Please check the condition and count of your nursery stock order as soon as you receive your shipment.  No claim for shortages, or damaged material, will be honored unless it is noted in writing on the Bill of Lading upon receipt of the shipment.  Notice of shortages, unsatisfactory or damaged material must be received within 10 days of receipt of the shipment accompanied by a signed receipt from the delivering carrier.    At no time will we we responsible for more than the purchase price of the stock ordered.

Conditions of sale

Countryside and Fairdale Nurseries have earned the reputation of applying the greatest care towards the proper labeling and grading in keeping varieties true to name.  Warrants apply to the extent of the purchase price only.  Should stock prove to be untrue to name as labeled, upon satisfactory proof, we will replace stock at no charge or refund the purchase price thereof. 

Custom Tagging

We now offer the convenience of custom strip tagging for your order.  We can print your company name, prices, and UPC codes and have them on your plants before they arrive!  If your pricing/SKU information is received by January 1st, the price per label will be $0.20. Pricing/SKU information received after January 1st will be $0.30 per label.  If you print your own labels and send them to us we will tag you at a rate of $0.10 per tag. 


An adjustment of one grade size up or down may need to be made to conform to our crop due to seasonal growing conditions beyond our control.  If substitutions are not acceptable, it must be indicated on your order.

Delivery Information

Our automated routing system service insures that most direct routing of loads of your locality.  By pooling and combining orders in your region, we can offer the quickest and most economical delivery.  We work with a select group of transportation brokers to assure a consistent level of service.  Our trucks are carefully packed and every effort is made to insure prompt, safe delivery by the trucking company.

Accepted Payment Methods

Countryside Nursery gladly accepts cash, checks, and credit card payments.  Please note that a 4% convenience fee applies to credit card transactions.  


All prices are F.O.B. Countryside Nursery/Fairdale Nursery, Aurora, Oregon.